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Kendra’s unique experience gives both aviation professionals and care teams a rare and invaluable perspective into the needs of survivors and families in the event of an incident. Her warmth and humor facilitate an empathy that allows all to better prepare for life’s unexpected “crashes”, whatever they may be.

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/  Michelle Sawan, ATP, Former Airline Flight Attendant and current Corporate Pilot  /

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Kendra’s story reminded us of the importance of small acts of kindness. Her ability to give us a better understanding of the patient experience reminded us of the significant impact our humanity alone often has on the patient at their most vulnerable time.

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/  Carol Murphy, Director of Quality Improvement at Union Hospital, Dover Ohio  /

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My goodness, what a wonderful, heart-wrenching, powerful message you gave us last evening! Kendra, I can’t tell you how much we appreciated your willingness to revisit such a horrible trauma to help uplift others and showcase the selflessness of our first responders. And I can’t tell you how many people raved to me about your presentation. I honestly think the silence at the end of your comments spoke volumes: you pierced the heart of every person in the room and there was simply no question or comment that would be appropriate after such a poignant moment. Your willingness to allow your pain to become a tool of service, transformation and encouragement to others has blessed thousands along the way. And we are ALL grateful for it!

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/ Cameron Mosley, Executive Director At Bluecoats, inc., clinton, ohio /

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I enjoyed the conference immensely. I found it to be extremely informative. Kendra’s segment was empowering. As a result, I’ve set aside some time this weekend to address several sections of our family assistance operations plan as Kendra’s experience brought a few important questions to my mind.

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/ Toni Watts, Director of Safety Programs Management at NY State MTA /

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I was able to catch a good portion of the conference - I joined midway during the Miracle on the Hudson presentation and stayed through the last survivor story - that was particularly compelling.

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/ Stewart Dalzell, Deputy Director, Environmental Planning/Permitting - Massachusetts Port Authority (and Care Team leader for the Boston Logan Airport) /

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I had to compose myself - especially when she was talking to Daryl... the only thing going through my mind was - 'my Lord, I wish I could speak to a survivor in a crash that I responded to.' But there are none. Made me legit well up. I loved her.

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/ Stacey, VP of Safety & Security for IAT /